Sign up to our Newsletter!

Enter your email to sign up

View our privacy policy and terms

10am - 6pm Weekdays // 10am - 4pm Saturday // Closed Sunday

Shipping & returns

 
 

Returns, Exchanges and Warranty

• For returns of faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Salter Cycles.
• For information on creating a return label and where to drop off a parcel you are returning, please contact us on 03 9369 9666 or email [email protected].
• Most parcels will be returned using Aust Post, however there will be some exception for oversize items due to post limitations.
• Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.
• Salter Cycles will usually process returns and exchanges within two (2) working days of receiving the returned goods back.
• For warranties, please return within the products warranty period commencing from the date of successful receipt.
• Warranties will usually be processed by our customer service team within two (2) working days.

 

Refunds

• Refunds will usually be processed within two (2) working days of approval.
• Refunds can only be made back to the payment method used for your order.
• Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email.
• Please allow up to five (5) days after Salter Cycles has completed your refund for your financial institution to take receipt of the refund into your account.

 

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

 

Errors and Omissions

Salter Cycles takes no responsibility for unintended errors or omissions relating to product descriptions, availability of stock or incorrect pricing. In the event of a significant pricing error we may at our discretion cancel and refund your order. Providing a full refund shall be the limit of our liability and we cannot be held liable for any consequential loss.